Health Guarantee

All animals are guaranteed to be healthy, feeding and properly sexed. If there are any problems or not 100% satisfied with the purchase, please contact us within 24 hours of arrival. (Always take pics of your new arrival for any future reference)

Understand our shipping process

Shipping (Domestic):

1. Shipping: Animals will be shipped with FedEx for next-day delivery. Shipping cost is included on all Ball Pythons (excluding sale items, grab bags and other reptiles). We ship Monday – Thursday excluding holidays that FedEx observes. Our cut off time for same day shipping is 1 pm est. (**Updated 4/21/21 Thursday shipping will be limited to hub pick up and will have to go through Memphis sorting hub, contact us for more info.) We will only ship orders to your location when temperature lows are above 40f degrees and highs below 92f degrees. If temperatures are beyond those limits we can possibly ship to the FedEx facility near your location for pick up or schedule shipment when the weather permits.


2. Live arrival guaranteed. We guarantee live arrival on all of our shipments and make sure that all snakes are properly shipped in appropriate packaging with heating or cooling elements.


3. Live arrival guarantee will be voided if the customer (you) is not present for the first attempted delivery by FedEx, making changes to shipment without consulting with us first or providing an incorrect delivery address.


4. Customer is responsible to know their local laws in keeping selected reptile.


5. If there is any special request regarding delivery, you can notify us via email ([email protected]) so that we can take care of it for you.

Shipping (International/Export):

1. International orders require a 35% non-refundable deposit to hold your order. The buyer is responsible for all processing fees. (CITES paperwork, inspections, health certificate, broker fees and freight.). Complete payment must be made the week before shipping.


2. We do ship internationally too and you will need to contact us ([email protected]) in order to get the specifics since we can not be sure of what is going on in order countries.

Conditions:

1. When receiving your reptile from us please send us a photo of the reptile within 24 hours to ensure both parties have proof of how the condition of the reptile is received. You can send that to [email protected]. Please keep the box and contents for 2 weeks in case a return needs to be made.


2. We cannot guarantee the temperament of the reptiles we sell. You can request for us to make an assessment of the temperament of a reptile you are interested in. We will advise with the best judgment but keep in mind the way we handle a snake might be different than how you would, so our results might not be the same.


3. Every reptile for sale on this site is the exact snake shown on the image. Please note that we have numerous amount of snakes for sale on this site. Some photos could be a little older. If you would like to get an accurate idea of the snake, it would be best to contact us and provide the unique identifier code of the snake.


4. Issues. As stated above if you have any concern with the reptile you received within the first 24 hours let us know and we will go over the issue. If there is any concern you have with the reptile you received, it’s always best to send us an email the day you observe the issue even if it’s something minuscule. That way we have a record on email if we need to reference an issue at a later time.


5. Returns. We strive to send quality reptiles to avoid any returns. If there is something wrong with the reptile you received within the first 24 hours, received an incorrect reptile or after communications regarding an issue that never got resolved, we will cover the shipping charges on the return. Any other return that we accept that does not fit in the above requirement will require shipping charges to be covered by the buyer. Those shipping charges are for the shipping to the customer and shipping charges to return to us. (This goes for items with free shipping as a shipping charge has been paid). Shipping charges will vary depending on location.


6. Any feeding concerns contact us, and we can go over how we can get your snake feeding again.

Sales and Special Offers:

1. From time to time we have sales and special offers. We notify customers that subscribe to our newsletter first. You will only be charged one shipping fee if multiple items are purchased. Free shipping only applies to regular-priced Ball Pythons.